Service support

服务支持

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  • Q1The screen and a fingerprint induction?
  • Possible reasons for
    Password input errors in a row, the keyboard is locked; Rear panel cable is loose
    The solution
    Wait for 1 minute or with mechanical key to open the door; Links on the rear panel cables
  • Q2Unable to register the fingerprint or identify fingerprint?
  • Possible reasons for
    Fingerprint placed incorrectly or fingerprints have damage
    The solution
    Reposition the fingerprints and fingers and fingerprint head flat joint or change a try the finger
  • Q3Rotation of hand lock time or no response?
  • Possible reasons for
    Possible when installing punching hole position is wrong, the length of the square steel is not appropriate, front and rear panel and square steel lock body can't on line of three point one
    The solution
    To check whether the length of the square steel, spring is in the, inspection hole, square steel, surface is installed is lock
  • Q4Mechanical key to open the door, what can I do?
  • Possible reasons for
    Fingerprint placed incorrectly or fingerprints have damage
    The solution
    Reposition the fingerprints and fingers and fingerprint head flat joint or change a try the finger
  • Q5Pop-up lock tongue length is not enough?
  • Possible reasons for
    Lock body cause the lock body guide plate deformation during installation
    The solution
    Install the lock body, check the guide plates have deformation, adjust the guide plate
  • Q6Master lock tongue play does not reach the designated position or pullback of lock of heaven and earth when opening the door is not in place?
  • Possible reasons for
    Lock body hook in to lock the door when heaven and earth, is too big or too small
    The solution
    Master lock tongue play does not reach the designated position, check the lever of heaven and earth and accessories under normal circumstances whether smooth, adjust the Angle of the lock body hook heaven and earth; Heaven and earth rod does not return: check the heavens and the earth rod and accessories under normal circumstances whether smooth, adjust the Angle of the lock body hook heaven and earth